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I came into the salon with cherry red hair that had some darker patches (which I had done myself), and I wanted those areas lightened to match the rest of my hair. My goal was an even, vibrant cherry red all over, along with having my roots done. I made it clear that I liked the existing lighter tones and just wanted the darker areas corrected — essentially, a colour correction. Unfortunately, the experience was disappointing. Bleach was applied to my entire head, and I ended up sitting in the chair for over four hours. Despite this, the darker patches were still visible, the overall colour wasn’t what I asked for, and my hair was left severely damaged. My baby hairs broke off, and the ends of my hair became extremely fried. I trusted the stylists as professionals and assumed they would use the best approach, but it was clear they were juggling multiple clients at once. I was left with bleach in my hair for a long period, and again during the colouring process, which likely contributed to the damage. I paid £200 for a result that fell far short of what I asked for — in fact, my hair looked better before the appointment. When I reached out afterward, they did offer to fix it for free and include treatments, but my hair can’t handle any more bleach. Given the outcome of my first visit, I don’t feel comfortable returning for further services.
Disappointed with salon's service I came in only for a trim & blow dry and made it clear in advance I will wash hair at home prior to the appointment ( agreed with stylist on the phone) He also stated a different price I got at the end. Receptionist just quickly wet my hair with water beforehand to prepare it for trim ( no shampoo). It took stylist less than 10 min for basic trim and straight blowdry and at the end I was charged full price even for hair shampoo wash I didn't have. The whole experience just wasn't worth the money and you get much more welcoming and better service for the same money elsewhere in the area. It seems receptionist lady just creates her own prices for every client.
Mehmet and his team are exceptional at their job. I have been coming to this salon for more than 4 years and I’ve never had anything below the best. They are always accommodating and truly care about their clients. All my friends and family come to this salon and feel the same way. I couldn’t recommend this salon more. Thank you! 🌹
I recently visited this salon for a Haircut , and I was blown away by the exceptional service! My stylist listened attentively to my request, offered expert advice, and worked their magic to create a stunning look. I'm completely satisfied with the result and can't wait to go back😊
Absolutely appalling experience – avoid at all costs. I booked a balayage, haircut, wash, and blow dry through Treatwell for £230. What I got was an unprofessional, chaotic, and downright distressing experience. Four different people worked on my hair, none of them had a clue what I booked. I was told my hair was “too dark” for balayage. They went ahead and dyed my hair which is non blended 2 different colours. I was left sitting with my head in the sink, cold water running down my neck, I was seeing for over 30 minutes with products on my hair. I now have a frozen neck and shoulder thanks to their negligence. They started blow drying my hair and when I asked about the haircut I paid for, I was brushed off. When I voiced my concerns about how I was being treated, they told me to “get out of the salon” in the most aggressive and humiliating way. I walked out without receiving the service I paid for and feeling completely disrespected. This place is a disgrace. When I complained to Treatwell, instead of being sorry they said I agreed to have just hair dye for £230😂 what a joke! I have all the proves and I will escalate and deal with it legally.