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Absolutely amazing food ! I eat there regularly and they never fail to impress. Great service and wonderful staff too. I would definitely recommend to any one. 5 stars!
The worst Turkish restaurant in London! We made an order via Deliveroo tonight at 19:15. The order did not arrive until 21:00. We called the restaurant twice for an update and whilst the first time they were nice and friendly, the second time they provided the poorest customer service. They told us the driver is on their way but they don't know when the food will arrive and they can't do anything about it. They didn't even offer a discount or a simple apology. They just said if we have an issue to call Deliveroo. When the order arrived, the food had been turned over in the bag (which as a result was torn), everything was a mess. At least the driver apologised for messing up the food but not for the huge delay! In addition, the portions are much smaller than any other Turkish place we have ordered from before. We definitely do not recommend this place and will not order from it again.
Ordered a delivery an hour and a half ahead of time however when the order came It was incorrect. When we called about the order being wrong we were asked ‘what do you want us to do about it?’ We were made to wait a further 2 hours before the correct food was delivered. By which time our 3yr old had gone to sleep! The food is great but the service leaves a lot to be desired. Don’t think I’ll be ordering from here again.
Not buying from them again always getting order wrong and when we rang to say they'd forgot the drink this time they never returned with them shame nice food.
I very rarely use take away from anywhere as I’m very fussy about eating out at always purchase organic products. My first time I ordered a platter for my family and it was exceptional along with the service and delivery. I would not hesitate to use TUANA restaurant again and I am certainly a fan of this lovely family run restaurant Ben Perniha Instagram Raw organic planet