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Update: I’ve now been a member for 7 years and all what I said 6 years ago (below) are still true today. A very happy member of The Lab. The Lab is a great gym, spa and health club. I’ve been a member for a year now and always look forward to going there! There is a lovely swimming pool, and the gym floor has leafy views (very pleasing to the eye). The equipments of the gym and their class variety are alright (for my expectations) although I’ve seen gyms that offer even more. I’ve never used their beauty treatments but it’s good to know they have these facilities. The staff are very professional, friendly and welcoming. Their cafe, with an Italian chef, is an extra bonus with great coffee and light food choices. Update: I love the fact it is located on top of a hill in a beautiful garden, but there is no public transport that takes you there. It’s my little sanctuary that makes me feel relaxed as soon as I walk in and feel great every time I leave! Keep up the good work team Laboratory! Thank you.
I used to be a member at the Muswell Hill Lab Spa a few years ago, and though I remember there were issues with cleanliness, I was still going to come back to this gym as they have a proper length pool (25m) which is difficult to find elsewhere in the area and I love to swim. Unfortunately, it seems the Lab don't care much for their membership sales! I first emailed their general manager Seb asking about options for myself and my fiance - two new members! - and heard nothing back for weeks. Then decided to try their main inbox - you guessed it, no response again. You would think they would get excited by charging a premium for a mediocre service, but I guess they don't need any more new members! We will be taking our business elsewhere.
I've been a member for over twenty years. For the third or even fourth time in weeks the pool, water, showers and jacuzzi have not worked and most times the management do not inform members despite doing so some of the time. Today was a completely wasted journey: again. No more excuses. Tell us your situation and reimburse membership for times you have let us down.
I joined the Laboratory club in Muswell Hill one year ago and have really enjoyed it. It is a wonderful sanctuary with a gym, swimming pool and a fantastic cafe overlooking the beautiful grounds. It is a very special place with friendly staff. I unfortunately became ill in May with a life threatening illness - I decided I needed a trainer to rebuild my strength. The personal trainer Roxani has been wonderful, guiding me through strength exercises in a fun and supportive way. I couldn’t ask for more dedication and support. I highly recommend this club.
I am a founder member and joined in 1995 when the swimming pool was a quarry. Used to enjoy Founder member merchandise which disappeared ages ago so I feel like any other Joe until I tell people. I be therefore invested a lot in the lab over the years and clearly rate it highly as I’ve never left and don’t intend to.