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Privacy Overview
A response to the owner's reply: I was taken aback by the unusual and unprofessional response from the restaurant. This prompted me to read several other reviews, which revealed similar patterns. Instead of taking responsibility, the management seemed to attack and personally insult those who had negative experiences, referring to us as "local guide 'warriors' hiding behind keyboards." They suggested that they were not welcome in the area and even advised some to eat at fast-food restaurants instead, undermining dinners' judgments about food. For the record, I just gave a few five-star reviews this week. It seems you are more focused on attacking your customers rather than improving or offering an apology. If unhappy customers are always wrong and subjected to criticism, perhaps you are in the wrong business. In response to your comments: Firstly, no one came to check if our food was okay or if we were enjoying our meals despite only one other table being occupied. It would be beneficial to have someone check in with diners. Much of the food was bland and tasteless. I have many years of experience working in a thriving Asian restaurant, so please don’t suggest I go to McDonald's or Nando's—as you dismissively did with other reviewers. Secondly, one party member received his meal over 30 minutes late, after we had already finished ours. I complained several times, and your responses were simply "another few minutes", again and again. A decent business would offer compensation, remove the item from the bill, or at least ensure that the dish served is of acceptable quality. When his meal finally arrived, it was tasteless and dry, consisting only of noodles and a few chicken pieces. He is not a picky eater at all, yet he was disappointed. It would have been wiser to take responsibility and apologise in your response. Despite these issues, I rated the restaurant three stars because one staff member was friendly and the stir-fried broccoli was decent. However, I don’t believe this place truly deserves that rating.
The dumplings, fried rice and spring rolls are incredigbly tasty. The only thing I would mention is that the place needs to have some music on as it is very small and you cna hear so much noise from the kitchen and other dinners while you eat. It is mostly a take away place with 3 or 4 small tables but woukd be nkce for the environment to be more pleasant if you actually sit down to eat there.
Great TASTY Korean food. we are a family of four and ordered lots of different foods. Amazing food. Food came really quickly so kds were happy too. We will definitely come back for More food. A small place and It is definitely worth a visit.
Convinced this is the best Asian food in NW London! Often times I either have to choose Japanese if I want dumplings or Chinese if I want Chinese food but The Dumpling House offers all of it! We went for the first time based on the high quality google reviews and we weren’t disappointed! The dumplings were perfectly flavoured and crispy! We had their famous beef dish (no. 50) and the Korean chicken, everything was 10/10. The owner/chef also comes out from time to time to chat to her regulars and to see how you enjoyed your meal, she went on to say how she folds 500 dumplings in the morning! I can see why as they’re so delicious! After our first visit this has easily become our favourite Asian food place and we can’t wait to return and try out more items on the menu!
A friend recommended this place. She swore by it being so flavourful! She was right! It was so good. The gyoza's were HEAVEN SENT ! 😍 Took photos but can't find them in 10000 photos! Highly recommend it 🧡