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I recently got my hair done at Narcis Beauty Salon, and I absolutely loved it! The staff were professional and friendly, and the results exceeded my expectations. My hair looks amazing, and I’ve received so many compliments. I highly recommend this salon to anyone looking for quality service!
They are not only incredibly dog-friendly and kind but also highly professional and excellent at what they do. A special thank you to Niloufar for my eyebrows and to the entire team for making both me and my dog feel so welcome!
I’m extremely disappointed with the service I received at this eyebrow salon. After my visit, I experienced a severe reaction on my skin—it became very irritated, itchy, and uncomfortable. I went back to show them the reaction in person and express how unhappy I was with the damage caused. Unfortunately, the way the situation was handled left a lot to be desired. At first, the conversation was polite, but when I asked for a resolution—specifically a refund—they started giving me excuses. I was told the manager wasn’t available and that she was “very, very, very busy.” When I insisted, they refused to call her. I was then told they don’t give cash refunds, which felt like just another way to avoid taking responsibility. Instead of showing genuine concern for a customer’s wellbeing, they chose to deflect and make excuses. I came to them in good faith, hoping for an understanding and solution, but left feeling dismissed and disrespected. Keep the £10—it’s not about the money. It’s about how poorly you handled a situation where your service caused actual harm. You’ve lost a customer.
I had a very important night ceremony and I decided to go to Narsis, biggest mistake I did. All the customers appointments were mixed up so they just rushed in doing my makeup and did it without any contouring which was very important to me. I could do it much more better at home and immediately after finishing the makeup I grabbed wet wipes and cleared my shadows. I had no more time to change the makeup so I rushed to ceremony and everyone told me your foundation looks cakey! I paid 70 pounds on such an awful makeup. Never come back again and regret wasting my important night there
I have been here a few times and always have an amazing experience here. I’ve had several PRP sessions for both my face and hair, as well as microneedling, and I am truly grateful for the results. These treatments have completely transformed my hair and skin feel smoother, healthier, and almost cleared. Literally all staff members here are absolutely lovely, kind, professional, and incredibly attentive. They make you feel comfortable and well cared for. I took sooo much of their time asking questions and they patiently answered all of them and explained the differences between treatments and suggested the best options for my skin type. Most importantly, their commitment to hygiene is outstanding, both in the environment of the place and surfaces and in the service itself.