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Got a lash lift done that was completely over processed and fried my lashes to the point they were curling into my eyelids. Complained about the service being done badly because I paid a lot of money and they rescheduled me in to have them “fixed” in which they repeated the process. When I left they looked better and more relaxed but as soon as I got home and they had dried they were exactly the same as before if not worse. They are so fried that they are snapping off and falling out and have completely changed texture and just look awful. Haven’t bothered reaching out a third time as they can’t seem to fix their mistakes and I don’t want to risk doing any more damage.
I had my treatment with Leah, who was absolutely wonderful. She immediately put me at ease with her big smile and her warm, kind attitude. I highly recommend her!
My beautician is absolutely brilliant and I go to her regularly. Facilities are clean and modern. Only issue is no-one answers phone or returns voicemail in a timely manner. That could be better.
As a man walking in to a female-dominated world, I rolled in to MedSpa like it was destined to be. I experienced the Front of Desk staff to be highly proficient in all manner of dealings with their clients, both on and off the phone. And, as a man whose body hair has been the source of low self-esteem ever since it sprouted, Niloufar put me well at ease. She's since moved on from MedSpa, but she's set the bar high for her replacement. The laser-hair removal machine used at MedSpa is incredible, but I'm biased as I've no comparison to other machines. My own research on the Soprano Titanium, and the results I saw from the very first session speak for themselves. Hair be gone, fast. I recommend laser hair removal at HC Med Spa, and I recommend Sweta. She's brilliant.
Awful customer services. I don’t recommend anyone to visit, they just after your money and awful service and no refund. My daughter went over a month ago and her thumps got stuck on the main door as it’s faulty. Apparently the door not working properly and they put a small sign somewhere to say so. Her finger was bleeding and she was crying shaking, the staff tried to provide a treatment and insisted during that trauma. She couldn’t do her treatment and had to take her to A&E spend the day there and she couldn’t use her hand for more than a week which was the exam week. Anyway, called them to get a refund because my daughter is not happy to go there again after what happened. They refused and we asked for a manager to speak to, emails and calls!!! Over a month now and they ignored I am going to take it legally Please if anyone had similar issues with refund or customer service Please can we get in touch. I asked for their insurance details and public liability and no response and checked online and this company name been changed many times so not sure who to contact there and for that I am in a contact with a legal department. So please get in touch and let me know your experience