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Terrible. Awful lash lift. Lashes are unevenly lifted, Some are frizzy and some bend downwards. Some are so over lifted they bend backwards and get stuck when I blink. Also left me covered in eyelash tint claiming can't clean them properly for 24 hours. I mean covered like a 5 year old applied eyeliner. Technician left stuff on way too long whilst doing the nails of a walk in appointment - I heard the whole thing through the open door. Also the room was filthy! Marks all over walls and sink was just full of dirt. Avoid.
I had my brows laminated with Azari for the first time this week. She was such a talent, it’s a great price, lovely venue, super relaxing and she was so professional. Made the experience totally worth it and I will absolutely be going back for more treatments.
I visited Amy for a Hollywood wax and full leg, and I couldn’t be more impressed! From the moment I walked in, I felt welcomed in a clean and comfortable environment. Amy is not only professional but also incredibly kind and attentive. She made sure I felt at ease throughout the entire experience. The waxing itself was quick and virtually painless, which was a pleasant surprise. It’s clear that she prioritize both client comfort and efficiency. I would highly recommend Amy to anyone looking for top-quality service in a professional and friendly setting!
Disgusting attitude from owner. I couldn't even give one star. I had an appointment booked for today and I came a long way. When I got to the place the woman told me she cannot see me for at least half hour maybe one hour and said this very aggressively in my face at least 4 times.she also said she won't bother seeing me at all for my appointment. I said I came a long way and she told me she didn't care. So I was very upset and said I will put a bad review and she said she didn't care about that either. I was a good customer and went so many times and when another lady walked in she saw her straight away and left me standing there. Very very very bad service. Do not go to this place especially if your coming from a distance.
Extremely Disappointing Experience – Poor Communication and Service We booked two massages at the Fairmont Spa, expecting a relaxing and professional experience. Instead, we were met with disorganization and a complete lack of customer care. Just 20 minutes before our scheduled appointments, we received a call saying they could only accommodate one person. When I asked to cancel both appointments, we were suddenly told they could “make it work” for both of us—already a red flag. When we arrived, we were left waiting 15 minutes past our scheduled time before being taken into the massage room. Once inside, we were asked to get ready… and then completely abandoned sitting naked for another 20 minutes with no explanation, no staff checking in, nothing. At that point, we decided to leave. No one was at reception, no one acknowledged our departure, and no one followed up to check whether we had left or needed assistance. For a spa under the Fairmont name, this level of disorganization and disregard for guests is unacceptable. To top all this we were put down as a no show on treatwell! Would not recommend. This was meant to be a relaxing treat, and instead it was frustrating and disappointing from start to finish.