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Meal Takeaway

NEW HAPPY SWAN CHINESE RESTAURANT

120 Fortis Green Rd, Muswell Hill, London N10 3HN, UK

About NEW HAPPY SWAN CHINESE RESTAURANT

						
4.2 / 5 from reviews

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NEW HAPPY SWAN CHINESE RESTAURANT

Our Address
120 Fortis Green Rd, Muswell Hill, London N10 3HN, UK

Lucy H
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December 26, 2019

It's a shame to leave this review because the food here is really very good. But as a business, the service is terrible. Quite often they close randomly without any warning. But today really took the biscuit. They stated that they would be open on Boxing Day so we placed an order through Just Eat. Everything went through and it said it would be arriving at 6.30. At 6.05 I checked the page and it said our order had been cancelled! No email or call to advise why. When we called the restaurant the recorded answerphone message said they would be closed all week! But they hadn't bothered to update their website, Google opening times or Just Eat. We had to place an order with another restaurant and wait another hour for our food. Very disappointed. They are so unreliable I don't think I can order from them anymore because I just can't be sure if my order is going to turn up or not!

Gabrielle Osen
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January 01, 2020

I really wasn't impressed with New Happy Swan last night. We ordered our food at 7:15PM and were told it would arrive at 8:30PM. At 8:40PM we tried to call and couldn't get through, so requested a text update via JustEat and received a text saying it would actually arrive at 9:15PM. At 9:03PM we received a text saying it was on its way, but 9:15PM came and went and still no food. We eventually managed to get through at 9:20PM to be told that they were really busy, our food hadn't been prepared yet and would be another half an hour. We requested a partial refund but this was refused (only cancelling our order was offered as an option). The staff member who answered the phone was clearly very distressed and had not been given the authority to offer reasonable resolutions to customers whose food was very late. The restaurant management clearly hadn't planned for a predictably busy night (New Year's Eve). Our food eventually arrived at 9:45PM, two and a half hours after we ordered. If the restaurant had just been upfront at the start and given JustEat true and reliable information about delivery times they would not have lost two customers.

Collette Butler
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September 20, 2019

First time I tried this place and I'm glad I did! I ordered beef with mushrooms, special fried rice and egg rolls. The beef was so good and the most tender (no fat) I've ever had from a Chinese. The egg rolls were the large kind and these always tend to be a little oily but it was really good. The special fried rice and prawn crackers were both really fresh and perfectly cooked. This will definitely be my Chinese of choice now!

Kaan Gulcelik
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December 15, 2019

When you think of a Chinese restaurant THIS IS IT!!!!!!!! Wether you watch a Hollywood film and you see what a Chinese restaurant looks like there or you want an authentic well more western idea of authentic Chinese restaurant it ticks every single box not forgetting to mention the food was delicious. Just seems like a very well run family business with all children's pictures who have gone to university behind the bar making it feel even more of a reason to support your local business as it is supporting a hard working family business like this. I ordered the sweet and sour chicken with boiled rice and seaweed with my wife ordering the duck, they were all better than one another couldn't recommend it more. I think what I was trying to get across is maybe it just helped me relive a childhood memory as that's how i would have wanted to imagine where I was taken lol.

Robert Cate
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January 14, 2020

Amazing restaurant around the corner. Very clean and above standards. A bit expensive but for the quality of food it was a good deal. Portions a bit small but enough to fill you up.

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