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I don't know what happened. Maybe it got new ownership because the dentist I used to see before COVID was great. I've been there about five times since and I'm lucky if I get looked at for more than 30 seconds and that's not an exaggeration. They don't listen, they don't check anything, they don't explain anything, they don't do anything. Even the atmosphere in the room is just off. It feels tense and like you're not welcome there for whatever reason.
The only staff member who is professional, pleasant, and polite is Yasmine, the receptionist. She is amazing! However, The new young receptionist they hired needs to learn some manners; she is awful, immature, and incompetent. Unfortunately, the dentists are not much better. We left this practice months ago.
Lovely Hygienist - Especially Good for an Anxious Patient Desiree made me feel comfortable and cared for when I visited her for my teeth cleaning appointment. I’ve hated going to the hygienist in the past (at a different practice) because the noise and uncomfortable sensations were too overwhelming but Desiree was understanding and accommodating - she had the machine on a lower setting and it was absolutely fine. I left with a smile on my face. I would definitely recommend her, especially for a rather anxious patient like me.
I’m quite new to N12 Dental and so far, the experience as a patient here has been very nice with staff being so nice and welcoming! I’ve felt comfortable in all the appointments I’ve had with Dr Tabei and the receptionists are always friendly. Today I had a Hygienist appointment for the first time with Desiree and she was so lovely and welcoming which made my nerves go away. I had such a pleasant time. Thank you :)
Desi without any question is the best dental hygienist. Even though I have been visiting her for a good few years I feel that she puts me at ease as I had a fear of attending a dental surgery. She is very professional & kind & funny at the same time. She becomes your friend. Also Sahana, the lovely lady at Reception is also very polite & professional. She has always gone out of her way to be extremely helpful when I phone up to make an appointment. I would go to say above & beyond her role. Jacqueline thanks you both Desi & Sahana